FAQ
How a submission works, what you get back, and how we handle your material.
It depends on the panel, and we confirm it in your quote before we start. Most batch panels land in 5–8 business days; larger compounds run 6–9.
A quick identity check needs very little; a full injectable panel needs more. We tell you the exact amount when we confirm the scope.
By prior arrangement only. Email us first; we confirm the address, the paperwork and your reference label before anything is shipped.
The scope we tested, the method behind each result, the result itself, and the basis it’s judged against — every figure traceable to its method. The report describes the sample as we received it.
Yes. Each one comes in under its own reference with a documented chain of custody, and results go only to whoever submitted it.
No — and that’s the whole point. We only measure. With nothing to sell, there’s nothing to protect and no reason to round up.
Reversed-phase HPLC with UV detection, reported as a share of the whole, with a second technique to confirm where it matters.
Lyophilised peptides, small-molecule research chemicals, solutions, dosed forms, matrix-bound material and reference standards. Not sure? Describe it and we’ll tell you.
Yes. Everything traces back to a documented method and can be cited. We just ask that a certificate be shown in full, not cut down to a single line.
Scope, turnaround and price are agreed in a written quote before we begin. Terms are set out there. No online checkout.
We keep a piece of every batch, so a result can be re-examined. Raise it and we’ll review the record and, where it’s warranted, re-test.
We report what we measured, within an agreed scope. How the material is used is the submitter’s call — the certificate states findings, not intended use.